Cancellation Policy

You may cancel an order within 2 hours of placement, or before the order moves to 'Packed' status — whichever is earlier. Once an order is handed to our logistics partner, cancellation is no longer possible and the return process applies.

Made-to-order, custom engraved, or resized pieces cannot be cancelled once production begins, as materials are allocated at order confirmation.

Log into My Orders, locate the relevant order, and tap Cancel Order. You will receive a confirmation email once the cancellation is processed.

If the Cancel Order option is unavailable, the order has already been dispatched. In this case, please contact support@zyvora.com or call +91 98765 43210 and our team will advise on refusal of delivery or a return request.

Cancellations confirmed before dispatch are refunded in full to the original payment method within 3–5 business days. No deduction applies for cancellations within the eligible window.

If you paid via Cash on Delivery, no deduction is applicable as payment has not yet been collected.

Zyvora reserves the right to cancel an order in cases of pricing errors, stock discrepancies, fraud signals, or inability to ship to the provided address. In such cases, a full refund is issued immediately and you are notified by email.