Refund Policy

Refunds are applicable on products returned within 7 days of delivery in unworn, original condition with all tags, certificates, and original packaging. Items that are engraved, resized, or otherwise personalised at customer request are non-refundable unless defective.

Products covered under the manufacturer warranty process will first be assessed for repair or replacement before a refund is issued.

For prepaid orders, the refund is credited to the original payment instrument — credit/debit card, UPI, or net banking — within 5–7 business days of our quality inspection approval.

For Cash on Delivery orders, we transfer the refund to the bank account or UPI handle provided by you during the return review process. Ensure that the details are accurate to avoid delays.

Shipping charges are non-refundable if the return is not attributable to our error or a manufacturing defect.

If a promotional coupon or offer was applied at checkout, the refund amount may reflect the actual amount paid rather than the displayed MRP. Complimentary gifts received with the order must be returned alongside the main product.

If your refund is not received within the stated window, write to support@zyvora.com quoting your order ID. Under the Consumer Protection Act, 2019, you may also approach the appropriate consumer forum if the matter is not resolved to your satisfaction within 30 days.

Our Grievance Officer — Priya Sharma (grievance@zyvora.com) — must acknowledge your complaint within 48 hours and resolve it within 30 calendar days as required by law.